Return Policy

Return & Refund Policy

Thank you for choosing Universal Line Courier. Customer satisfaction is important to us. Please read our Return & Refund Policy carefully to understand the terms related to shipment returns, cancellations, and refunds.

1. Service Nature

Universal Line Courier is a logistics and shipping service provider. We do not sell physical products. Our services include parcel pickup, transportation, delivery, and related logistics solutions.

2. Shipment Cancellation

  • Shipments can be cancelled before pickup without any charges.

  • Once the shipment is picked up, cancellation requests may not be accepted.

  • If cancellation is approved after pickup, applicable transportation and handling charges will be deducted.

3. Return to Origin (RTO)

A shipment may be returned to the origin in the following cases:

  • Incorrect or incomplete delivery address

  • Consignee not available or refuses delivery

  • Failed delivery attempts

RTO charges will be applicable and borne by the sender unless otherwise agreed.

4. Damaged or Lost Shipments

  • Any damage or loss must be reported within 24–48 hours of delivery.

  • Claims should be submitted with proper proof (images, invoice, tracking number).

  • Compensation, if applicable, will be processed as per company policy and service agreement.

5. Refund Policy

Refunds may be issued only under the following conditions:

  • Service not provided due to operational failure

  • Duplicate payment

  • Cancelled shipment before pickup

Approved refunds will be processed within 7–10 business days to the original payment method.

6. Non-Refundable Situations

Refunds will not be provided in cases of:

  • Delay due to natural calamities, strikes, weather conditions, or government restrictions

  • Incorrect shipment details provided by the sender

  • Prohibited or restricted items

  • Address errors by the customer

7. Contact Us

For return, cancellation, or refund related queries, please contact us:

📧 Email: info@universallinecourier.com
📞 Phone: +91-XXXXXXXXXX
📍 Address: California USA

8. Policy Updates

Universal Line Courier reserves the right to modify this Return & Refund Policy at any time without prior notice. Changes will be updated on this page.